Section: Customer services Vacancy 1656

Post:Russian-speaking Technical Support with strong computer skills

Salary contractual

Requirements and conditions

Age:

Has no value

Gender

Has no value

Education:

Work schedule:

Has no value

Work place:

London

The announcement text:

COMPANY INFORMATION:

Super PC Systems is a small but rapidly growing company with an office in Brooklyn, NY, Bensonhurst area. Super PC Systems is a top dealer of Aldelo software (see Aldelo.com) in NYC area. Aldelo is one of the leaders on the restaurant POS market, having more than 60,000 installations worldwide. Super PC Systems has more than 500 installations with customers throughout tri-state area. We are committed to providing the best service with out technical support line open 24/7/365

OVERVIEW:

Responsible for providing technical support to end-users of Computer/POS systems

Full-Time position.

Salary $43,000

Weekend oncalls $350 per weekend

Medical Insurance coverage

Year-end performance based bonus

RESPONSIBILITIES:

• Phone/Internet based technical support of Computer/POS (Point of Sale) systems from our office including providing support to customers, troubleshooting of network, all-in-one computers, receipt printers, Aldelo software, reporting, etc

• Provide training for restaurant owners, staff.

• Smart Data Entry: Program the restaurants’ menus into Aldelo program

• Limited Outcalls to customer locations: perform POS installations in the restaurants including setup, network configuration, receipt printer installation, Aldelo Program configuration, training

• Variety of tasks around the office including but not limited to preparing POS systems for installations, repairing systems, etc

• Being oncall at home weekday a week

• Being oncall at home every 4th weekend. This be compensated additional for $350 per weekend

QUALIFICATIONS:

• Strong computer knowledge including computer Hardware, Windows XP, Networking (TCP/IP, DHCP, Ping, etc)

• Basic knowledge of variety of computer programs: MS Office, Adobe Photoshop, etc.

• Ability to patiently and politely troubleshoot problems with end-user.

• Ability to learn fast

• No knowledge of Aldelo software required. Training will be provided.

• Must be a team player

• Strong focus on accuracy and ability to work with detail

• Strong written and oral communication skills

• Ability to work in a fast paced environment handling multiple tasks

• Ability to meet deadlines

• Legal status in US is required

• English/Russian speaking

• Ability to work weekends. Ability to work flexible schedules. First 3-5 months working hours will be 11am to 7pm Monday through Friday. After training is completed working hours will be 11am to 7pm Sunday and 2pm to 10pm Monday through Thursday. As the company grows working hours may change. Since the company is providing 24/7/365 support it may be required to take a 4 day 10 hr a day shift including night time. Night shifts will be rotating and could be 1 month every 6 months or similar. Candidate must be open-minded and flexible about schedule.

EXPERIENCE

• Prior experience in computer repair, network troubleshooting is required

• Experience in telephone computer support preferred but not required.

EDUCATION:

• Bachelor’s Degree

Please send resume to Andrey at the email provided

Location: Bensonhurst

Principals only. Recruiters, please don`t contact this job poster.

Please, no phone calls about this job!

Please do not contact job poster about other services, products or commercial interests.

Contact information

Employer:

Анжела

Email:

ikratka@mmogroup.com.

Phone:

0970079992

Publication date: 2010-01-27 05:53:35

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Section: Customer services Vacancy 1656

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Section: Customer services Vacancy 1656

Vacancies
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in Plymouth